What is All This Talk About Conflict Free Case Management and What Does It Mean to You?

A federal mandate requires that all states that provide Medicaid Funded Home and Community Based Services are done in a way that is conflict free- which means that the direct services provider cannot also be the provider of case management services. This presentation will describe

➢ the rule
➢ how we are moving forward
➢ what this means for individuals and families
➢ how they can become involved and stay informed.

‘Conflict free’ means that the direct services provider cannot also be the provider of case management services. This session will describe the rule, how we are moving forward, and what this means for individuals and families.

Presented by:Sandy Hunt, BDS Bureau Chief
Jennifer Pineo, Family Member


October 17th 6:00pm
Dover Public Library
73 Locust St, Dover


October 21st 5:00pm
Littleton Regional Hospital
600 St Johnsbury Rd, Littleton


October 22nd 4:00pm
Lakes Region General Hospital
80 Highland Street, Laconia


October 24th 6:00pm
Nashua Public Library
2 Court Street, Nashua


October 29th 4:00pm
Keene Public Library
60 Winter Street, Keene


October 30th 5:00pm
Institute on Disability
57 Regional Drive, Concord


November 12th 5:30pm
Dartmouth-Hitchcock Manchester
100 Hitchcock Way, Manchester


Podcast – Q&A about the Corrective Action Plan (CAP)

If you have a family member who receives services through the Developmental Service System of Area Agencies you may have you heard about the Corrective Action Plan (CAP) that NH is under, related to the Home and Community Based Services (HCBS) Waivers through the Centers for Medicare and Medicaid (CMS). The three1915 (c) waivers affected by this CAP are Developmental Services, Acquired Brain Disorder, and Children’s In-Home Services.

The compliance issues addressed in the CAP focus on conflict of interest between case management and direct service delivery; and compliance with Medicaid billing rules, which allow providers to bill directly to the State.The HCBS Waiver is an essential component for the delivery of community-based services to individuals with disabilities and their families.Without it, the state would not be able to provide these critical services. Half of the funds provided through the HCBS Waiver are state dollars, with an equal match in federal funds.

Here is the “Conflict of Interest Frequently Asked Questions” newly released from the Department of Health and Human Services, Division of Long Term Supports and Services, Bureau of Developmental Services.


Conflict of Interest Frequently Asked Questions




NHFV interviews Christine Santaniello, Director of the Division of Long Term Supports and Services within NH Department of Health and Human Services.

Podcast Transcript






SATURDAY, October 26, 2019


The Partnering for Strength Conference is an annual event focusing on educating, collaborating and enriching families, professionals and youth.


FOR PARENTS AND PROFESSIONALS – A full day of sessions for families and professionals who support children and youth of all ages with disabilities and/or special healthcare needs

Keynote Speaker: Zach Rossetti, PhD., Associate Professor of Special Education in the Boston University Wheelock College of Education & Human Development. Inspired by his experiences with his brother Todd, a huge Red Sox fan who has cerebral palsy, Zach will share with us his personal stories of social successes and challenges, as well as research-based strategies to promote authentic friendship between individuals with and without intellectual and developmental disabilities.

Breakout Sessions include: Asking the RIGHT Questions to Get the Answers You Need, Cafe Connections, How Sensory Processing Impacts Your Child, Charting the Life Course™… and more

 Registration is required. Fee is $30 for family members  and $40 for professionals The fee includes a full day of workshops, lunch, refreshments, raffle prizes and a vendor exhibit area.


FOR YOUTHA day of sessions and activities planned for youth by youth ages 14-26 with disabilities and/or special health care needs.

Keynote Speaker: Zack Rossetti, PhD. Associate Professor of Special Education in the Boston University Wheelock College of Education & Human Development will talk on “Connecting with Friends and Peers”.

Breakout Sessions include:  Connect with Your Voice, Connect with Your Community, Connect with Yourself and Connect Through Expression

Registration is required. Fee is $20 which includes lunch, snacks and beverages and an ice cream social.


Register by October 14, 2019 

For more information and to register:


Questions?  Contact  admin@picnh.org or call: or 603-224-7005




Maneuvering Through the Maze in Spanish

NH Family Voices would like to announce a newly updated Maneuvering Through the Maze, A Family Resource Guide for families having children with Special Health Care Needs/Disabilities. Now also available in Spanish:. Maniobras a través del laberinto Guía de recursos de NH Family Servicios para familias de niños con necesidades especiales de atención médica o discapacidades 2019.

This guidebook is formatted to take the reader from birth to adolescents transitioning into adulthood with listings of state health and human services agencies, educational resources, private associations and organizations that serve people with physical, developmental, mental health and chronic health conditions and their families. We have also added organizations and services that can be accessed by all state residents, such as housing, childcare, etc. All links within the document are hot linked for easy access.

If you would like a hard copy of the resource guide please call (603) 271-4525 or Email to nhfamilyvoices@nhfv.org or use the ‘Contact Us’ form on the website. The resource guide is free to families but to offset printing and postage we hope you will consider a donation of $15 to assist us with ongoing printing.

Learn about NHFV Lending Library

Take a road trip and see how some Granite State families and professionals are using the library, and what they think of this special resource. Listen to the podcast here.