Resource & Program Support Specialist
Position Overview:
The Resource and Program Support Specialist is a 20-hour-a-week grant-funded position that provides diverse work opportunities to support families of children with chronic conditions and/or disabilities and the professionals who serve them. This work includes information, support, and referral services, resource development, data collection and reporting, and health care transition project-related activities.
Qualifications/ Requirements:
- Demonstrated commitment to inclusively serving and working with youth and families
- Excellent written and verbal communication skills
- Strong organizational, planning, and time management abilities
- Proficient with Microsoft Office Suite, Google Docs, and Zoom
- Demonstrated ability to build relationships and work collaboratively with others
- Self-starter with the ability to work independently, prioritize, and meet deadlines
Essential functions:
- Assists families and professionals in their navigation of systems.
- Works with callers to identify needed resources, provide support, and make appropriate referrals.
- Assists in the identification and development of resource materials.
- Conducts follow-up satisfaction surveys and training evaluations.
- Assists with and completes required data collection and reporting.
- Performs other duties and project-related work as assigned.
- Desired experience required to ensure success in this position:
- Lived experience as a family member navigating the systems that provide information, support, and assistance to the families of New Hampshire
License and certifications necessary
- Valid driver’s license
- Ability to successfully complete pre-employment background check
Typical Work Schedule:
This hybrid (remote and in-office) position is located in Concord, NH, but travel independently by personal vehicle throughout the state may be required.
Educational Requirements:
- Bachelor’s Degree in Communications, Education, Human Services, or a related field preferred
Interested applicants should forward their cover letter describing how they meet the qualifications and requirements of this position and their resume to Christine Anderson, canderson@picnh.org