Families and health care professionals are important partners in providing care for Children and Youth with Special Health Care Needs (CYSHCN). Successful partnerships are based on shared knowledge and trust, and so a first step in building this partnership between families and managed care plans is to engage in meaningful discussions about CYSHCN. The following was developed by Family Voices parent leaders to help focus these discussions on programs, and policies and resources. Through dialogue, and then through collaboration, families and managed care plans can work together to improve services for children and youth with special health care needs.